Monday through Friday, 8:00 am – 5:00 pm Eastern Time (ET). These hours apply to both of our locations.

Appointment location depends on the type of visit, provider availability, and patient preference. For routine follow-ups and Annual Wellness Visits, we aim to accommodate your preferred location when possible. Our providers rotate between both locations on specific days, and our scheduling team will confirm the location at the time your appointment is scheduled. Please review your appointment confirmation message carefully, as it includes the exact location, date, and time of your visit to avoid any confusion.

You may contact us by phone, by requesting an appointment through our website or patient portal, or by texting us through our website, which is often the fastest way to reach our team for scheduling and general questions.

We do not accept walk-ins. Appointments are required to ensure appropriate scheduling, adequate visit time, and patient safety. Same-day visits may be available for acute medical concerns based on provider availability.

To ensure accuracy, patient safety, and proper documentation, medical questions are addressed only during scheduled visits with a provider. Our scheduling team is not clinical and cannot relay medical advice or interpret symptoms, labs, or imaging.

If you have questions or concerns, we may recommend scheduling a brief in-office or virtual visit so a provider can dedicate the appropriate time to review your situation, answer your questions, and document care properly.

Referrals and lab orders require appropriate medical evaluation and documentation. In many cases, insurance will not cover referrals or testing ordered without a visit, as proper clinical documentation is required to support medical necessity.

To avoid delays, denials, or unexpected costs, an in-office or virtual visit is required before placing new referrals or adding additional labs.

If you are running late, please contact our office as soon as possible. Late arrivals may need to be rescheduled to ensure adequate time for your visit and to remain respectful of other patients' appointments.

Missed appointments or late cancellations may be subject to a no-show or cancellation policy. Please notify our office as soon as possible if you need to cancel or reschedule.

Yes. We welcome new patients and encourage scheduling through our website, patient portal, or by contacting our office directly.

Our practice focuses on internal medicine and preventive care. Our nurse practitioners also provide general pediatric care for appropriate ages. Please contact us if you have questions about age-specific services.

You can schedule an appointment in any of the following ways:

• At the check-out desk after your visit
• By calling our office during business hours
• By requesting an appointment through our website or patient portal
• By texting us through our website (we encourage patients to save our website to their phone's home screen for quick, easy access)

We review requests as quickly as possible during business hours. If you message us on a weekend, texts and voicemails are checked periodically, and we respond as appropriate.

Yes. You may request an appointment by text through our website. Texting is often the fastest way to reach our team for scheduling and quick questions.

If your paperwork and questionnaires have been completed online- such as uploaded through the patient portal, returned by replying to our secure email thread, or completed through secure text messaging from our system - please arrive about 10 minutes early. If forms are still outstanding, please arrive 15–30 minutes early to allow time for check-in.

No. For your privacy, keep requests brief (reason for visit + preferred days/times). Detailed symptoms and medical concerns are best discussed during your visit.

Please bring:

• Your photo ID and insurance card
• A list of medications and supplements
• Any prior records, imaging, or recent labs related to your concern (if you have them)

Forms cannot be completed directly within the patient portal. However, you may complete forms using one of the following options:

You can obtain forms by:

• Downloading them from our website
• Receiving them from us via secure email or text
• Picking them up in the office

Once completed, forms may be returned by:

• Uploading them through the patient portal (under "Message Us," where documents can be attached)
• Replying to our secure email with the completed forms attached
• Bringing the completed forms to the office

Yes. Televisits can be scheduled for most concerns. We use Doxy.me, and we'll send you a secure link by text or email before your appointment (no login needed). Coverage depends on your plan, so please confirm benefits with your insurance.

For urgent concerns that are not emergencies, contact our clinic first so we can guide you to the safest next step.

If you have a medical emergency, call 911 or go to the nearest Emergency Room immediately. You may still contact our office, but messages through email, text, or the patient portal may not be seen quickly enough to address an emergency situation.

For non-emergency questions during off hours (such as scheduling, prescription refills, medical records, lab orders, or similar requests), you can reach us in the following ways:

• Text us through our website (we encourage patients to save our website to their phone's home screen for quick access)
• Call our main office number and leave a voicemail
• Send a message through the patient portal
• Submit an online appointment request through our website

After hours, texting through our website or leaving a voicemail are usually the best options. We will respond as soon as possible, most often by the next business day.

A Medicare Annual Wellness Visit is a preventive visit covered by Medicare that focuses on your overall health, risk factors, and long-term care planning. It is not the same as an annual physical exam and does not include a head-to-toe physical exam or routine lab work unless medically necessary.

During an AWV, we review your medical history, medications, health risks, preventive screenings, vaccinations, and safety concerns, and we develop or update a personalized prevention plan.

You can learn more about what a Medicare Annual Wellness Visit includes by visiting Medicare.gov and searching "Annual Wellness Visit."

Many patients prefer to take care of preventive planning and chronic condition follow-up in the same visit. When appropriate, we can combine your Medicare Annual Wellness Visit or Welcome to Medicare Visit with a regular follow-up for conditions such as high blood pressure, diabetes, cholesterol, thyroid concerns, and other ongoing health needs. This helps reduce extra trips to the office.

We also prepare before you arrive as part of our commitment to proactive, personalized care. Our team may contact you ahead of time to update your medical history, review any recent visits to other providers, urgent care, the emergency room, or the hospital, and confirm any medication or care plan changes. We will send you important questionnaires to complete before your visit, since they help your provider prepare and make the most of your appointment. As a courtesy, we also send email reminders in advance about any possible lab needs, and we confirm your appointment by text or phone the day before.

Please note: The preventive wellness portion of the visit is billed as your Medicare wellness visit. Any evaluation or management of medical problems during the same appointment is billed separately as a standard office visit, and normal copays, deductibles, or coinsurance may apply depending on your plan.

The Annual Wellness Questionnaire helps us prepare for your Medicare Annual Wellness Visit. It includes questions about your health history, medications, daily activities, and preventive care needs.

The questionnaire is sent to you before your visit. You will see a link under your appointment information in the patient portal. It can be completed using the check-in link, through the Healow app, or via a link we can text to you if needed.

If the questionnaire is not completed ahead of time, please arrive earlier for your appointment. A tablet will be provided in the office so you can complete it before being seen.

Completing the questionnaire in advance helps your visit run smoothly and allows more time during your appointment to focus on your health and care planning.